Technical Service Rep, Waterbury, CT
Do you have what it takes? MacDermid Alpha Electronics Solutions is a leading supplier of specialty chemicals, providing application-specific solutions and unsurpassed technical support.
Have a thorough understanding of the overall PCB business, and specifics in wet processing areas.
Prepare action plans for identification of root cause of customer process issues.
Provide feedback to management regarding performance.
Creates and conducts customer technical presentations.
Develop technical strategy for customers.
Possess the ability to calm difficult situations with customers, initiate a step by step plan, and involve other technical help quickly to find resolution.
The position of the Technical Service Rep will be responsible for day to day support for fabricators using MacDermid Alpha’s chemical products. The position requires a proactive self-starter that can work closely and independently with customers, sales group and management to ensure that customer expectations and company interests are served.
Bachelor’s Degree or 5-7 years’ job related experience.
Strong understanding of chemistry and chemical interaction within PCB manufacturing
Excellent written and oral communication skills.
Strong track record of navigating technically through complex organizations.
Extensive experience in all aspects of Customer Relationship Management.
Willingness to travel.